Privacy Policy

Privacy Policy

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By registering and using our services, you consent to the practices described in this policy.

1. Information We Collect. We collect information you provide directly, including your name, email address, phone number, government-issued identification (for KYC verification), financial information, and any other details required to establish and manage your account. We also collect usage data, device information, and IP addresses for security and fraud prevention purposes.

2. How We Use Your Information. Your information is used to create and manage your account, verify your identity, process transactions, provide customer support, send account-related communications, comply with legal and regulatory obligations, and improve our platform and services.

3. KYC and Regulatory Compliance. As a regulated financial services provider, we are required by law to verify the identity of all clients. The identification documents and information you submit during KYC verification are processed securely and stored only for as long as required by applicable regulations.

4. Data Sharing. We do not sell your personal data. We may share your information with third-party service providers who assist in operating our platform (such as payment processors and identity verification services), with regulatory authorities when required by law, and with legal partners in the context of asset recovery proceedings where you are a client.

5. Data Security. We implement industry-standard security measures including encryption, secure server infrastructure, and access controls to protect your personal data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Data Retention. We retain your personal data for as long as your account is active and for the period required by law following account closure. When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights. You have the right to access, correct, or request deletion of your personal data, subject to our legal and regulatory obligations. To exercise these rights, contact our support team through the secure portal.

8. Cookies. Our platform uses cookies and similar tracking technologies to improve user experience and monitor platform performance. You may configure your browser to refuse cookies, though this may affect some platform functionality.

9. Changes to This Policy. We may update this Privacy Policy from time to time. We will notify registered users of significant changes. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.